Admin frequently asked questions
The admin FAQ collects the most common questions about sign-in, the overview, user management, reporting, and terminology.
Audience: adminFrequently asked
- Which view do I land on after signing in? The overview.
- How is user management done? Using the organisation user template, which is completed and returned for processing.
- What do I do if the import fails? Correct the issues indicated in the feedback message and upload the file again.
- Why does the report user count not match all imported users? The report generally shows active or completed users.
- Can an old name still appear somewhere? Yes, in technical records or older material.